Frequently Asked Questions

You may have heard Aryeo referred to as a "Dropbox for Real Estate” - but what does that mean, exactly? Aryeo is an easy to use business software built by real estate photographers for real estate media professionals, with a mission to streamline your content, scale your business, and drive more revenue.

Aryeo enables you to build meaningful, lasting relationships with your clients by providing a best in class experience from ordering, scheduling, all the way through content delivery. Because when your clients succeed, you succeed.

Yes! Watch our Onboarding Video Series to be guided step-by-step through the process of setting up your account.

Yes — Each pricing tier for Aryeo Pro includes a specific number of team members:

Note: If you need to add additional team members to your Tier 1 - 3 account without wanting to upgrade your subscription, you can reach out to [email protected] for assistance!

Your listing count does not reset or start anew after a certain time period. Instead, it functions on a dynamic system that continuously tracks your activity over the course of the previous 365 days. Your listing count is designed to provide a rolling count of how many active listings you have successfully delivered within a given year. When a listing you have delivered reaches the 365-day mark, it will automatically be removed from your active listing count. This ensures that your active listing count is constantly updated and only reflects your activity over the past year (365 days). This provides a more accurate representation of your current performance.

With other subscription formats, you pay the full cost of the delivery up front and then after a certain point, the websites and the high res media expire. We see an incredible amount of value in our customers and their clients retaining access to their media portfolio. That said, one of the best parts is that you and your clients will continue to have full access to the listing including all of the media and marketing assets without having to pay for that individual listing anymore!

Example: The Tier 1 plan provides a max annual listing count of 100 annual listings. If the photographer delivers 2 listings on March 3rd, the photographer would then have 98 listings remaining to use over the next 365 days. Once 365 days have passed, the two listings delivered on March 3rd would no longer count towards the photographer’s active listing count.

Stripe or Square can be integrated with the Aryeo Pro system to process customer payments.

Yes — You can lock downloads prior to receiving payment from your customers. Learn more.

Yes — Aryeo Pro order forms gives photographers the option to collect full or partial payment upfront when clients place new orders online. Learn more..

Yes — You can collect full payments or partial payments at the time of booking using Aryeo Pro order forms.

Yes — The public invoice URL link can be shared with clients at any time. Learn more.

Yes — You can apply discounts on a per customer, per customer team, or per order basis.

There is no limit to the number of images that you can upload. However, an excess number of images may cause lower speeds when creating, editing, and viewing your tour.

We suggest uploading each image under 10MB for best results. In addition to the original image size, Aryeo will automatically create a secondary Web/MLS friendly version of your images that are resized to 2048 x 1536 pixels.

Yes — Your external calendar is used by the Aryeo Pro scheduling system to determine when a team member is available and if they have any blocks that should be accounted for. Once an appointment is booked and assigned to a user, Aryeo will push that event directly to their connected calendar. Our instant two way calendar sync will help prevent you from being double booked.

Yes — The Aryeo Pro order forms can be embedded on your website for easy online booking. Learn more here.

Yes — You can create time blocks in the Aryeo Calendar or in an external calendar that is synced with the account. Learn more.

Yes — Clients can cancel or reschedule appointments themselves optionally set by photographers.

Yes — This is available with our Dynamic Drive Time Buffers. Learn more.

Yes — Travel fees can be created and assigned to members on your team. Once created, this fee will be applied to future orders for each team member assigned to each appointment. Learn more.

We have a Zapier integration and an open API that can be used to integrate with third-party account management software.

Yes — Our property websites are fully optimized to run and respond on mobile devices.

Yes — We offer a selection of themes to choose from or you can customize your property website with a variety of design options.

Yes — We offer the ability to purchase a custom domain through Aryeo.

Yes — You can embed videos from both YouTube and Vimeo that will appear in your property website.

Yes — you can deliver Zillow 3D Home, Matterport, iGuide, and other virtual tours using Aryeo and add them to your property websites. Click here to know more.

Yes — We provide links for both Branded and Unbranded tours, providing that you upload your company logo and information to the tour.

Do you have unbranded property websites for the MLS?

Yes — You are provided with a link that does not include any branding.

It's simple! Locate and open the Settings option on the left-side menu and then go to Credits. Learn how.

Yes — Subscription plans will allow you to deliver a set amount of listings on your account.

No — The Aryeo platform is hosted entirely online. No software downloads are needed!