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Frequently Asked Questions

Have a quick question? Check out our FAQ page!

Sydney R avatar
Written by Sydney R
Updated over 7 months ago

Why Choose Aryeo?

You may have heard Aryeo referred to as a "Dropbox for Real Estateโ€ - but what does that mean, exactly? Aryeo is an easy to use business software built by real estate photographers for real estate creators, with a mission to streamline your content, scale your business, and drive more revenue.

Aryeo enables you to build meaningful, lasting relationships with your clients by providing a best in class experience from ordering, scheduling, all the way through content delivery. Because when your clients succeed, you succeed. Learn more.

Getting Started

Getting started on any new system can be overwhelming at first, do you have any tips or recommendations for getting started?

Pricing

How much does Aryeo cost? Currently, we offer three pricing tiers based on your number of annual listings:

  • Tier 1: $49/month

  • Tier 2: $ 99/month

  • Tier 3: $179/month

  • Enterprise: Contact us!

Click here for more information about pricing.

Can I add team members to my account? Yes you can!

  • Yes you can! Depending on the Tier you are subscribed to provides you information on how many you may add into your account!

  • Tier 1: 1 team member

  • Tier 2: 3 team members

  • Tier 3: 5 team members

Enterprise: Unlimited team members

**For Tiers 1 to 3: Should you need to add additional team members to your account without wanting to upgrade your subscription, you may reach out to our Support Team for assistance and additional information!

Annual Listing Count

How are my annual listings tracked? Your listing count does not reset or start anew after a certain time period. Instead, it functions on a dynamic system that continuously tracks your activity over the course of the previous 365 days. Your listing count is designed to provide a rolling count of how many active listings you have successfully delivered within a given year. When a listing you have delivered reaches the 365-day mark, it will automatically be removed from your listing count. This ensures that your listing count is constantly updated and only reflects your most recent year's activity, providing a more accurate representation of your current performance.

How does this compare? With other subscription formats, you pay the full cost of the delivery up front and then after a certain point, the websites and the high res media expire. We see an incredible amount of value in our customers and their clients retaining access to their media portfolio. That said, one of the best parts is that you and your clients will continue to have full access to the listing including all of the media and marketing assets without having to pay for that individual listing anymore! ๐Ÿคฉ

For example...A Tier 1 photographer has an annual listing cap of 100 active listings. If the photographer delivers 2 listings on March 3rd, the photographer would then have access to deliver a total of 98 active listings. Once 365 days have passed, the two listings delivered on March 3rd would no longer count towards the photographerโ€™s active listing count.

๐Ÿ’ณ Payment Processing

What payment processing do you use? Stripe or Square can be integrated with the Aryeo system to process customer payments.

Will my content be locked before I get paid? Yes! Adding an order to any listing will lock downloads prior to payment collection. Learn more.

Can I collect Upfront Payments? Yes! The Aryeo Order form gives photographers the option to collect full or partial payment upfront when clients place new orders online. Upfront Payments - Click to learn more

Can payments be accepted at the time of booking? Yes. Full payments or partial payments can now be collected at the time of booking.

Can invoices be sent at a later time? Yes, the public invoice URL can be shared with clients at any time. Learn more.

Can discounts be applied to select customer accounts? Yes, on per customer/order basis at this time. ๐ŸŽ‰

Images

Is there a limit to the number of images I can upload?

There is no limit to the number of images that you can upload, however an excess of images my cause for lower speeds when creating, editing, and viewing your tour.

Image Uploads

  • For best uploading results, we suggest trying to keep Print Size Images under 10MB as a best practice ๐Ÿ‘

  • Web/MLS Images will automatically be resized to 2048 x 1536 pixels

Scheduling

Can my team connect external calendars to Aryeo? Yes! Your calendar is used by the Aryeo scheduling system to determine when a team member is available and if they have any blocks that should be accounted for. Once an appointment is booked and assigned to a user, Aryeo will push that event directly to their connected calendar. Our instant two way calendar sync ensures you will never be double booked again.

Can the booking form be embedded on a site? Yes! The Aryeo Order Form can be embedded to your website for easy client online booking. Learn more here.

Can times be randomly blocked out when a photographer is not available? Yes they can! Create time off blocks in the Aryeo Calendar or in an external calendar that is synced with the account.

Can clients cancel or reschedule appointments themselves? Yes, clients can cancel or reschedule appointments themselves optionally set by photographers.

Can the system assign two different team members to the same job? For example, one person does the photos, and the other person does the Matterport tour, and both are notified about the job automatically. Yes. Multiple appointments can be associated with the same job and serviced by multiple team members. Learn more.

Can Aryeo calculate travel time between appointments? Yes, this is available with our Dynamic Drive Time Buffers. Learn more.

Is there an option to add travel fees for shoots that are outside a certain area? Yes, travel fees can be created and assigned to members on your team. Once created, this fee will be applied to future orders for each team member servicing each appointment. Learn more.

Which account management software does it integrate with? We have a Zapier integration and an open API for creators to integrate with third-party account management software.

Virtual Tours

Is my Virtual Tour mobile responsive? Yes โ€” Our tours are fully optimized to run and respond on mobile devices.

Is there more than one Virtual Tour theme? Yes โ€” We offer a selection of themes to choose from or you can customize your Virtual Tour with a variety of design options.

Can I have a custom domain for my Virtual Tour? Yes โ€” We offer the ability to purchase a custom domain through Aryeo. You must subscribe to the Core plan to unlock this feature.

Can I add a YouTube or Vimeo video to my tour? Yes โ€” You can embed videos from both YouTube and Vimeo that will appear in your Virtual Tour.

Does Aryeo support Matterport and Other 3D tours? Yes โ€” you can embed Matterport 3D Tours that will appear on your Virtual Tour page. Want to know how to add 3D tours? Click here to know more.

Branding

Can my tours be branded with my company information?

Yes โ€” We provide links for both Branded and Unbranded tours, providing that you upload your company logo and information to the tour.

Do you have unbranded Virtual Tours for the MLS?

Yes โ€” You are provided with a link that does not include any branding.

Feature Requests

We've introduced a new feature request dashboard for all creators on Aryeo. The new Feature Requests option in the creator sidebar will take you to this dashboard, a simple way to place new feature requests, collaborate with other Aryeo users and our team on ideas, and see what we're currently working on!

Marketing Materials

Can I purchase and create a video slideshow?

Yes โ€” To add a video slideshow to your listing, you'll want to select "Add New Section" at the bottom of the listing page. Learn more.

Miscellaneous

How do I add credits?

It's simple! Locate and open the Settings option on the left-side menu and then go to Credits. Learn how.

Is there a limit to the number of shoots or tours on my account?

Yes โ€” Subscription plans will allow you to deliver a set amount of listings on your account.

Do I need to download any software?

No โ€” The Aryeo platform is hosted entirely online. No software downloads to deal with!

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