Overview
This article will show you how to create and manage travel fees. Travel fees can be percentage-based, flat rates, or distance/time-based. They can be assigned to one or more service providers. Once assigned to a service provider, the travel fee will automatically be applied to future orders & appointments.
Create a New Travel Fee
Navigate to Travel Fees, located under Products in the left-hand side menu.
Click Create New Fee.
Types of Fees
There are 5 types of fees that can be created and assigned to service providers on your team. Let's walk through each Travel Fee type below in more detail.
Flat Fee
The Flat Fee will apply a flat dollar amount to any future orders for each team member assigned to this fee.
Input the dollar amount that will be applied to every order
Percentage Based Fee
The Percentage Based Fee will be applied as a % of an order's total.
Input the percent value that will be applied to every order.
Basic Metered Fee
This fee type is based on travel distance or travel time for each team member servicing each appointment. You can apply an amount per mile / kilometer or minutes traveled.
Use the Metered By dropdown menu to select the way you would like this fee to be metered by.
Input the dollar value that you would like to charge per mile/kilometer/minute of travel.
Confirm your setup with the provided Pricing Preview.
Graduated Metered Fee
This travel fee option will allow you to create tiers for miles, kilometers, or minutes traveled, and sum all tiers that make up the distance. Each tier will be summed for the final travel fee total.
Use the Metered By dropdown menu to select the way you would like this fee to be metered.
Use the Fee Structure dropdown menu to select if you would like this fee to apply Per Unit or as a Flat Fee.
Use the Tiered Pricing table to customize your fee structure.
Confirm your setup with the provided Pricing Preview.
Volume Metered Fee
This fee allows you to create tiers for miles, kilometers, or minutes traveled, and the fee only applies to the tier that matches the distance.
Use the Metered By dropdown menu to select the way you would like this fee to be metered.
Use the Fee Structure dropdown menu to select if you would like this fee to apply Per Unit or as a Flat Fee.
Use the Tiered Pricing table to customize your fee structure.
Confirm your setup with the provided Pricing Preview
Assigning Fees to Users
Every travel fee created must be assigned to a service provider in order for the fees to automatically be added to Orders.
How are Travel Fees Calculated?
When enabled for users on your team, the system will calculate the total travel fee by determining the fastest route from the team members Home Base or previous appointment to the next appointment's address location. The system will use the appointment time to determine typical traffic patterns at that time, while also using real time traffic and road closure data to determine the fastest route to the appointment address.
Example:
Here's a visual example of how the Volume Based Travel fee structure works with distance based tiers.
In this example, we are traveling 23 miles to the appointment location from our Home Base. Because we are using a volume based fee, we will use the travel tiers to see which tier this appointment location falls within.
The last tier is set to charge .50/ mile for over 20 miles of travel away from the Home Base. If we take .50 x 23 we get a travel fee total of $11.50 for this trip.
Travel Fee Address Override
Aryeo relies on the home base of each team member to establish the distance or time used to travel to the first appointment of the day. The Fee Address Override setting, allows you to supersede this arrangement by specifying a different address to be used to calculate the travel fee instead of using the individual home bases of each team member. For example, you could set your office location or the local city hall address to be used as the address override to calculate start-of-day travel.