Overview
This article will show you how to process a refund for an order. Whether you're refunding a full payment or a partial amount, this guide will help you complete the process smoothly.
How to Process a Refund
Follow these steps to process and issue a refund:
Navigate to the Orders page.
Click on the order you need to refund.
Scroll down to the Invoice and Payments section, where you’ll see an ⓘ icon next to any payments that have been made.
Click on the ⓘ icon to initiate a refund.
Click Start Refund in the Payment Details window that will appear on screen.
Customize the Refund- Before submitting, you can:
Enter the refund amount (full or partial)
Choose the reason for the refund
Add a description or note
Click Submit Refund.
Once submitted, the refund amount and status will display on the Order Page for tracking.
FAQ
Q: Can I refund only part of the payment?
A: Yes! You can enter a custom amount when initiating the refund.
Q: How do I know if the refund was successful?
A: The Order page will reflect the refund status once it's submitted. You’ll see confirmation of the refund in the payment details section.
Q: What if I don't see the refund option?
A: Make sure you’re viewing the correct order that has a completed payment. If you're still having trouble, contact Aryeo Support at [email protected].
If you have any additional questions, please reach out to the Aryeo Support Team at [email protected] and we'll assist you!