To start, you'll need to go to the Order Details Page of the appointment or of the order.

Just below the Invoice and Payments, you should see "i" icon, then click to initiate.

Once you click that, a Payment Details Box should pop up. Depending on how the order was paid initially, this box should let you process the refund the way the order was paid prior.

Click Start Refund to proceed to the next step.

You can also specify the amount of the refund, choose the reason for the request, and add a description before submitting it.

After submitting, it should reflect the status on the Order Page which you can track.

That's it, the refund should be done!

If you have any questions or concerns, you can always reach out to us at [email protected].