Introduction
Aryeo offers a simple interface for your clients to pay for orders and will unlock the content immediately after the payment is processed. Download Locking Preferences can be set and customized in a number of different ways throughout the system that we will review here.
Account Default Download Settings
On the Download Settings page, you can set your account's default settings to control whether you require, by default, payment from your customers before they can download media & content.
Do you prefer to collect payment before your customers can download the media & content you delivered? You can choose whether or not to check the box for "Lock Downloads Before Payment?":
Checked - Downloads will be locked by default until orders are paid
Unchecked - Downloads will be unlocked by default making content downloadable at any time
This will control your account's default setting, but you can manually lock or unlock downloads for an individual order, customer, or customer team following the steps below.
Account Default Payment Settings
To set the account default preference, go to your Settings and click on the Payment Settings section.
Accept Customer Payments Via Aryeo- This will allow your customers to pay for an order online via Aryeo.
Allow Payments Before Orders Are Fulfilled- This will allow your customers to pay for an order whenever there is an outstanding balance, regardless of whether the order is fulfilled or unfulfilled. An unfulfilled order is a listing that has not been delivered yet, but contains an order.
Unchecked- means clients cannot make a payment until the order is fulfilled/delivered.
Checked- means clients can complete payments on orders at any time, regardless of the fulfillment status.
Enabling Tip Collection- This will allow your customers to add a tip when making a payment to an order.
How do I lock content downloads before collecting payment?
The simplest answer is to add an order to the listing. Adding an Order to any listing with an unpaid balance will lock content downloads until payment is received. To add an order to a listing, click the Order button under the Quick Actions options at the top of the listing edit page (learn more).
Order Settings
You can choose to enable or disable the download locking mechanism on a specific order.
First, if the order is not already attached to the listing, go to the order and in the top-right corner you can either click Create Listing or click the drop-down arrow to the side to select Attach to Existing Listing. These options will allow you to create a new listing or choose to attach the order to an existing listing.
Once the order is attached to the listing, you can adjust the download settings for the order by clicking on Settings & Activity inside the order:
Go to "Lock downloads for customers until paid?" and select your desired setting specifically for this order:
Customer Download Settings
Photographers might have a customer that they prefer to bill differently than agents who normally pay per listing (For example, customers who are billed monthly). For this use case, the download locking preferences can be adjusted on the customer level directly from the customer's profile, which can be found on the Customers page.
Use my groups default download settings - every customer will be set to this option by default unless manually updated. Whatever the account default download settings are set as, the customers will be the same.
No, always allow this customer to download content even if an order has not been paid for - This can be set to always allow this customer to download content regardless of payment and group default settings.
Yes, require this customer to always pay for an order in full before downloading content - If a photographer does not require payment on delivery as the group default, this option can be set on the customer level to collect payment on delivery which is different from their group default settings.
Listing Settings
This is a helpful option for users who haven't integrated a payment gateway like Stripe or Square but wish to lock downloads prior to collecting payment. This is a MANUAL process, meaning you must come back into the listing and manually update the locking settings once payment has been collected.
This setting is located directly on the listing within the Listing Settings under the Quick Actions options.
Note: This setting is not automated.
When choosing No, Aryeo will also check whether any of these listing orders require payment. If they do, payment must be completed before downloads are allowed.
Switching this option to Yes will lock downloads regardless of the order and payment status. Go back into the listing settings and switch it back to "No" to unlock the content for your client to download.