Overview
This article will guide you through setting up a custom domain to white label the URLs of your customer portal, order forms, and property websites. With a custom domain, your brand stays front and center throughout your client’s experience.
Requirements to Get Started
Before you begin, make sure you have the following:
A registered domain name for your company (e.g., www.goldsprint.com)
A chosen subdomain that you can dedicate to Aryeo (e.g., www.media.goldsprint.com)
How to Create Custom Company Domain
Navigate to White Labeled Domain Settings
Go to your Customer Portal, located under Storefront.
Click on White Labeled Company Domain
Click the +Add First Domain button or +Domain button.
2. Enter Your Subdomain and Domain Name
a. Choose a subdomain (Such as: listings, media, sites, etc.)
b. Enter your company domain (e.g., "goldsprint.com") but do not add in the "https://" here.
c. Click Add Domain
Add a CNAME Record to Your Domain Provider
3. We've created guides below for you to follow if you use one of these common domain providers:
If you use another domain provider, login to your account with your domain provider; Add a CNAME record and then enter the following information into the following fields:
Name/Host:
Enter the subdomain you want to use (For example: "media", "listings", etc.)
Value/Points to/Data:
Enter "domains.aryeo.com"
TTL:
Leave as default or set to 1 hour
4. Verify DNS & Domain Status
a. After adding the CNAME record, return to the Customer Portal page in your Aryeo account.
b. Your domain's status will show as Awaiting DNS changes.
c. Click Edit in the corner of your domain.
d. Click Recheck DNS Records to update the status.
Important Note: It may take up to an hour for Aryeo to verify the DNS records.
If your DNS records are still showing the Awaiting DNS changes status after 1 hour, double-check that your DNS records were entered correctly with your domain provider.
5. Make Your Domain Default
After your domain shows the Active status, click Make Default.
FAQ
Q: What is a subdomain?
A: A subdomain is a prefix added to your main domain (e.g., listings.goldsprint.com) used to brand different webpages under your primary domain.
Q: Do I need an SSL certificate?
A: No, it’s optional. However, if you’d like your URLs to display as HTTPS, contact your domain provider to enable SSL for your subdomain.
Q: How long does it take for DNS changes to take effect?
A: Most changes propagate within 1 hour, but full DNS propagation can take up to 24 hours.
If you have any additional questions, please reach out to the Aryeo Support Team at [email protected] and we'll assist you!