The ability to Postpone appointments is an available feature within the Aryeo Scheduling system. Here, we'll be showing how you three things:
How to Postpone an Appointment
Starting on the Aryeo Calendar, when you click on a scheduled appointment, you will see the complete appointment information. Below that, you'll now see the option to Postpone the appointment if needed. Postponing an appointment will mark it "unscheduled" on the order index/edit page.
After updating the appointment, you will be sent a notification with details about the appointment that looks like this:
Order # Appointment Postponed
Description - Appointment Details
Previously Scheduled For Time - We will display the previously scheduled for time on this notification for your records.
Estimated Appointment Duration
Appointments can also be postponed directly on the Order Edit page. There is a new button under the Appointment Actions called Postpone that is now available to use. See the example below:
Selecting Postpone will present a pop-up asking "Are you sure you'd like to postpone this appointment?" with the option to notify or disable the notification to the customer. When you come back to the order edit page after updating the appointment details, you will see that the appointment is now "unscheduled" and we will display the time that it was postponed.
You can come back to the order anytime and schedule the appointment when ready. 🎉
How to Allow Your Customers to Postpone Appointments
To enable this feature for your customers, follow these steps:
Go to Availability
Appointment Settings
Scroll down to Postpone section
Tick the box to Allow Customers To Postpone Appointments
Indicate the postponement period or the duration you're allowing your customers to postpone an appointment.
Click on Update Postponement Settings button
How Customers Can Postpone Appointments using the Customer Portal
Log in to the customer portal
Go to the order you want to postpone
Scroll down and click on Postpone option
Read the pop up box carefully
Once decided that you want to push through with the postponement, click on Postpone Appointment button
Can the agent reschedule a postponed appointment?
Currently, only Admins/Photographers can schedule postponed appointments because postponing an appointment will automatically update its status as “Unscheduled”.
Please email [email protected] if you have any questions.