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Appointment Reminders

Customize automatic appointment reminders so your clients are prepared before each appointment.

Daniel Mudge avatar
Written by Daniel Mudge
Updated over a week ago

Overview

This article will show you how to automatically send reminder email and SMS reminders to your clients ahead of the appointment, saving you time and ensuring a smoother customer experience.


How to Enable Appointment Reminders

  1. Go to Appointment Settings, under Availability.

  2. Scroll down to the Appointment Reminder section.

  3. Check the box labeled “Send appointment reminders to customers.”

  4. Set the Reminder Timing

    1. Enter how many hours before the appointment you'd like the reminder to be sent.

    2. For example, entering "24" will send the reminder 24 hours prior to the scheduled time.


Customizing the Appointment Reminder Email

Want to personalize the reminder message your clients receive? You can do that too.

  1. Go to Settings and click Notification Settings.

  2. Scroll down to the Appointment Reminder notification and click Edit.

  3. Customize the Message

    1. The default email template reads:
      “This is an automated message reminding you of your scheduled appointment for Order #X”

    2. It also includes the appointment date, time, and order details.

    3. You can modify this text to include your branding, tone, or additional instructions (e.g. parking info, access instructions, or what to expect during the appointment).


If you have any additional questions, please reach out to the Aryeo Support Team at [email protected] and we'll assist you!

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