Under the Tier 2 plan and above, you can add/use a custom company domain, allowing customers to white-label their customer portal, property websites, & order form URLs.

To add a custom domain to your company within Aryeo, scroll down to Storefront and click on Customer Portal, and under Customer Portal Website Settings, click on White Labeled Company Domain, then click the + Domain button.

Step 1: Navigate to the White Labeled Company Domain section under Customer Portal > Customer Portal Website Settings page. If you’re adding a custom domain for the first time, click the + Add your first domain button to get started; otherwise, click the +Domain button.

Step 2: Next, you'll need to nominate a subdomain that will later be pointed to Aryeo, one of the most popular, e.g., listings. The subdomain will go before your custom domain and give you a Full URL similar to listings.rdsmedia.pro.

Once you’ve decided on the subdomain, add it along with your domain name in the fields provided, and then click on Add Domain.

Pro Tip: Depending on your domain registrar/domain name provider, your subdomain will include an SSL certificate, but note that it is entirely optional to have one for your use with Aryeo’s property websites; however, if you’d like your subdomain to have one, kindly contact your domain name provider directly.

💡An SSL Certificate is a digital certificate that authenticates your property website's identity when using your custom domain with an encrypted connection (adds HTTPS to your Full URL).

Step 3: Add a CNAME record for your subdomain through your domain registrar to allow Aryeo to use both your custom domain and the subdomain you nominated with your property websites.

Depending on your domain registrar/domain name provider, you can go to this section in the article to see the corresponding guide/step-by-step instructions on how to add a CNAME record.

Once you've added your company domain information, you will see the Awaiting DNS Check status, and this won’t change until the DNS records have been successfully added and completely propagated.

A. If it’s been more than an hour and it still shows Awaiting DNS Check, check the CNAME record to ensure it’s correct, and then check the status by clicking on Recheck DNS records.

Pro-Tip: Propagate/Propagation is the projected time it takes a domain's DNS (Domain Name System) information to be updated across the entire web after a change is made. The process can take up to an hour but should be a maximum of 24 hours or less.

B. After an hour, check to see if the status has changed to Awaiting Status Check. It may take another 5-10 minutes for the domain to resolve to our servers completely.

Step 4: Click the Check Status link for the system to run a final check to ensure everything is set up correctly, which then changes the status to Active, indicating the custom domain is ready for use.

Step 5: Finally, click Make Default to activate the custom domain as the default for your company.

Once confirmed, the system will automatically use the custom domain to replace the part of each of your company’s property website’s URLs that had companyslug.aryeo.com (see below):

In this section, you will find the corresponding guide/step-by-step instructions, depending on your domain registrar/custom domain provider, on pointing your custom domain to Aryeo by adding a CNAME record for your subdomain that points to domains.aryeo.com.

We know there are a handful of possible domain registrars/domain name providers for your domain, so we’ve written and linked several hosting platform-specific articles below:

Once you have completed the steps to add a CNAME record for your subdomain, go back to Step 4 of the How do I add a custom company domain to my Aryeo account? Article.

If you need more help, please reach out to us at [email protected], and a team member will reach out to help.