What is the Service Provider Confirmation Setting?
For some companies, this setting can be used to increase your team member’s autonomy and flexibility while reducing the need for you to manage scheduling back-and-forth.
How do I enable this setting?
Step 1: Enable the Feature in Admin Settings
As a company admin:
Within your Storefront section, navigate to Availability > Appointment Settings.
Scroll to the new section labeled Photographer Confirmation.
Choose one of three options:
Do not require photographer confirmation (default)
Required confirmation for ALL team members
Required for SOME team members - this option will allow you to select specific team members to apply the setting to.
Create Decline reasons
When your team members choose to decline an appointment, they will be prompted to select one of the listed decline options.
Step 2: Place and Assign an Order
When a customer places an order, the appointment will:
Receive an Unconfirmed status
Be held on the assigned team member's calendar (to avoid double booking)
Not display a confirmed time until the team member accepts.
Step 3: Team Member Accepts or Rejects the Appointment
Once assigned:
The team member receives an email notification titled "You've received an appointment request."
The team member clicks the link and is redirected to their Aryeo account (or the Aryeo Go app if downloaded), where they will see full appointment details and options to Accept or Decline.
The team member can view the request with a one-click Accept or Decline option.
If accepted:
Appointment status updates to Scheduled
Your customer receives their Appointment Confirmation Email
If declined:
Team members must choose or enter a rejection reason
Admins receive a rejection notification email
The appointment is updated to Unscheduled and automatically assigned to another team member
FAQs
Where can team members find pending appointments?
Within their account,team members will see an ‘Unconfirmed Appointments’ page where they can see all pending requests and see quick actions buttons to Accept or Reject
Within their account, team members will also see appointments with an “Awaiting Confirmation” banner that prompts them to reject or accept the appointment
How long to team members have to respond to a request?
If a provider rejects or doesn’t respond within 48 hours:
The system attempts to reassign the request to another provider
If no providers are available, the appointment becomes Unscheduled
Can admins edit or reassign a request?
Admins can do either of the following from their company portal:
Choose to Request confirmation from the next provider
Or Confirm immediately, bypassing provider input
How can admins tell when an appointment is unconfirmed?
New Unconfirmed status tags in appointment lists, orders, and listings
How can admins tell if an appointment was declined?
Admins can look at a listing’s activity log to track:
Appointment requests sent
Accept/reject actions (with rejection reason)
Auto-expiry and reassignment events