Once you have visited the Download Center for your property, your files will be downloaded to your computer in a Zip file. If you use a Windows operating system, follow these simple steps to get access to your files.
After you have pressed download for the content you want, open your File Explorer. Locate the Zip folder labeled with the property address.
To unzip the whole folder, right-click and press Extract All, then follow the directions given by your computer.
To unzip a single file, double click to open the zipped folder. Drag the item to a new location on your computer.