To ensure emails are delivered with the highest confidence to customers, we recommend setting up a "Custom Email Signature" in your Aryeo account. This verifies your domain and ensures emails are being authentically sent by your company.
We've built out a new page that allows you to add and manage your own email signatures in your account, and you can view that through the Notification Settings page > Branded Email Settings section, which can also be accessed through the link below: https://app.aryeo.com/admin/notifications/settings.
We've also made an overview video walking through this process and instructions for users with GoDaddy:
There are also a handful of other improvements that we've made that we handle automatically in your accounts:
Plaintext versions of emails: all of our emails automatically include a plain-text encoding. This isn't viewable by clients, but helps ensure the email is authentic.
Automatic sender validation: we're automatically validating signatures for emails, and if for some reason your signature is invalid, we're going to default to sending from one of our verified secure signatures. This should be a big improvement for anyone with a personal domain like @gmail.com or @outlook.com that wants to fix this issue.
DKIM & Return-Path Monitoring: we're tracking individuals accounts every day and monitoring to ensure your emails aren't being flagged by domains. If we see any issues we'll reach out directly regarding your account.
Once you verify the sender signature in your account (the most important recommendation here!), it can take up to a couple days to see the improvements in deliverability. If you are still receiving reports after that, please reach out to support and include the client/email that is in question and we'll investigate it immediately.
Common Questions
Why do emails go to spam, even to customers I've delivered to before?
Every email provider, and even individual companies like brokerages, have their own spam rules and filters. There is unfortunately no set rule and each provider changes their rules frequently. Sometimes keywords in emails can trigger spam, or even email blasts to agents who haven't opted into a campaign can result in your domain being added to a spam list. This is a good website to check if you're on any spam lists: https://mxtoolbox.com/blacklists.aspx
My clients say the emails aren't in their spam or inbox, did the email get sent?
Often times there is a third "quarantine" location that emails can end up in prior to a customer seeing them. Most real estate brokerages have these quarantine folders set up, and they are only accessible by their IT teams. If Aryeo shows the email as being delivered in our activity log, then their server has received the email. Our team is happy to debug with specific offices or groups that are having issues, and we'd also recommend having the agents IT department check these quarantine folders first.
I send emails from a personal @gmail.com or @outlook.com email address - how can I prevent these emails from going to spam?
Unfortunately using a personal email address like [email protected] for your business can result in your emails being flagged as spam, as you're unable to add a custom sender signature with this email. We'd recommend setting up a business email and domain (Google is great for this) so that you can email customers from something like: [email protected].