Q: What if I accidentally link the wrong tour?
No problem. You can delete the linked tour using the trash icon and re-link the correct one.
Q: Once I’ve enabled the 3D Home Integration, will all appointments include a link to capture a 3D Home tour?
Not all appointments will include a 3D Home tour capture link. Only appointments that 1) include a designated 3D Home product and 2) are associated with a listing will include a capture link. Appointments on orders not connected to a listing will not show this link.
Q: Will floor plans for synced tours always be pulled into Aryeo?
Yes—once processing is complete, floor plan images will sync automatically along with the tour link.
Q: Does the 3D Home Integration work on Android too?
Yes, this feature works on both iOS and Android devices as long as the 3D Home app is installed.
Q: Can I sync more than one 3D Home tour to a single Aryeo listing?
Yes, you can sync more than one 3D Home tour to a single Aryeo listing.
Q: Can I sync the same 3D Home tour to multiple Aryeo listings?
No, a single 3D Home tour can only be synced with one Aryeo listing at a time.
Q: What happens if I add a previously synced 3D Home tour link to a new Aryeo listing?
This will sync the tour with the new listing. The link will remain on the previous Aryeo listing, but will no longer be synced (meaning if floor plans have not yet finished processing, they won't be added to the listing when they do).
Q: Does adding a tour to an Aryeo listing with a different address update the address of the tour?
No, taking this action will not update the address of the 3D Home tour.
Q: Who can enable the Zillow 3D Home integration?
Only Aryeo Pro customers will be able to enable the full Zillow 3D Home integration, identifying products as containing a 3D tour and leveraging capture links to initiate a tour capture in the 3D Home app. All Aryeo users will be able to sync 3D tours with Aryeo listings after the tour has been captured, automatically importing completed floor plans into Aryeo.
Learn more about the 3D Home Integration and Managing 3D Tours and Floor Plans.